Terms and Conditions

  • Welcome to Puzzlemax! Puzzlemax provides our services to you subject to the following conditions. By placing your order with us, you are accepting these Terms and Conditions. Please read them carefully.

Order Cancel & Return

  • Order cancel is not allowed once the order is in process.
  • For returning products detail please refers to Return and Refund Policy.
  • We do not have to accept your order, and for example:
    • We do not have the products in stock.
    • Your payment is not authorized.
    • There is an error on our website regarding the price or other details of the products.
    • We reserve the right to refuse any order.


Fees and Charges

  • While we make every effort to ensure that the products shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If products you have ordered are unavailable, you will be notified as soon as possible. The price you pay is the price of the products shown at the time you place your order, even if the price of the product has since changed.
  • We will charge You, and You agree to pay, the price of each Product ordered on the Site together with all Delivery Fees and Taxes and any other fees and charges set out in these terms and conditions. Prices for Products are shown on the Site at the time you place Your order and are inclusive of GST. Prices for Products are subject to change from time to time. Subject to these terms and conditions, once We have accepted Your order, We will not change any prices that apply to the Products in that order. Prices for Products may not be the same as the prices in any of Our stores for the same Products and We are not obliged to match any prices in Our stores or those of any third party.
  • You will be charged shipping fee when you request on resending orders if your parcel is returned due to no one collect, or delivery fail.(Please check your mailbox frequently as local postal may drop a notice card if delivery fails.)


Return and Refund Policy

  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • You need to prove the damages or quality issues.
  • All products can only be replaced once.
  • All discounted goods are not applicable to refund or exchange.
  • If it isn’t a quality issue, we will not provide exchange/return/refund service.
  • Postage will not be refunded, if any.
  • If your order is enjoying free delivery and you wish to return/refund. Shipping fee will be charged.
  • You are responsible for all return shipping costs. Shipping costs are nonrefundable. If you receive a refund, the cost of return and resend shipping will be deducted from your refund.
  • Returned goods for exchange are subject to additional shipping charge and handling fee from PayPal.
  • We are not responsible for packages that may be lost or damaged in transit.
  • Puzzlemax reserves the right of final decision in case of any dispute.