Delivery and Charges

If you are going to receive the orders before Christmas, please place an order according to the following cut-off dates:

  • Regular Shipment Cut-off Date: 20 November 2018,
  • Express Shipment Cut-off Date: 10 December 2018,
  • Transactions after cut-off date may not arrive on/before 25 Dec.

Where do we deliver?

Puzzlemax provides worldwide shipping service.

Which Courier?

Puzzlemax uses a combination of couriers according to speed and destination.

How to track my order?

Customer will receive a notification email with a tracking code. You can place the code on the following URL for tracking.

https://www.17track.net/en/

Or you track by the delivery service provider website.

Do I have to create an account?

Puzzlemax provides guest checkout with the option of creating an account during the transaction. We encourage customers register account for order tracking more easily.

How can I track my order?

Customer will receive a tracking code sent by registered email once your parcel is shipped from our warehouse. Customer may click on the URL provided in email or enter the tracking code at https://www.17track.net/en/

What are the differences between Free Delivery, Normal Delivery, and Express Delivery?

Puzzlemax provides tracking delivery on all parcels. Free Delivery and Normal Delivery will be sent by advance airmail with Origin Carrier tracking, the tracking number of Destination Carrier or updates are depends on carriers. Please check your mailbox frequently as local postal may drop a card if delivery fails.

For Express Delivery, it will be safer and faster. Shipping status is easier to track. Courier usually call before delivery.

 

We offer free shipping worldwide on all orders over 30 USD.

Name

 Cost

 Minimum spending

 Estimated Delivery time

Free Delivery

0

30 USD

 4 weeks

Normal Delivery

≈ 5 USD

0 USD

 4 weeks

Express Delivery

  ≈ 20 USD

0 USD

 1 week

 

Orders will be dispatched within 3 days from our warehouse. We do our best to deliver orders as soon as possible within estimated time frames. However, Delivery Times are estimation only and are not guaranteed due to unpredictable situations.

Customer may burden the cost and delivery charges if delivery fails in postal and need to resend. For more information please refers to Terms and Conditions.

*We are not responsible for packages that may be lost or damaged in transit.